Privacy Policy

Last Updated: 7.1.2025

At M Realty Group, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with us in other ways.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you use our services or interact with our website:

  • Personal Identification Information: Name, email address, phone number, postal address, payment information, etc.

  • Booking Information: Details of your booking, including accommodation preferences, dates of stay, and special requests.

  • Website Interaction: IP address, browser type, device type, browsing history, location data, and other usage data.

  • Communication Data: Any communication you have with us via email, phone, or live chat.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

  • To Provide Our Services: To process your accommodation bookings, send confirmations, and manage requests.

  • Customer Support: To respond to your enquiries and assist with any issues related to bookings or services.

  • Marketing and Promotions: To send you promotional emails, newsletters, and offers related to our serviced apartments (you can opt-out at any time).

  • Improve Our Services: To enhance user experience, improve website functionality, and provide better customer service.

  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3. How We Share Your Information

We may share your personal information with third parties under the following circumstances:

  • Accommodation Suppliers: Your personal information, including booking details, may be shared with the accommodation suppliers or property owners to complete your reservation.

  • Service Providers: We may share your data with trusted third-party service providers (e.g., payment processors, email marketing services) to facilitate our operations.

  • Legal Obligations: We may disclose your information if required by law, such as in response to a subpoena, court order, or legal process.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purpose of complying with legal, accounting, or reporting obligations. We will delete or anonymise your information once it is no longer needed for those purposes.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding the personal information we hold, including:

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: You can request updates or corrections to your personal information.

  • Deletion: You can request the deletion of your personal information, subject to legal limitations.

  • Opt-Out: You can unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files that are stored on your device when you visit our website.

  • Essential Cookies: These cookies are necessary for the operation of our website.

  • Analytical Cookies: We use these cookies to collect information about how visitors use our website (e.g., Google Analytics).

  • Marketing Cookies: We may use marketing cookies to serve personalized ads to you.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may impact your experience on our website.

7. Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. However, please be aware that no method of transmitting data over the internet is completely secure, and we cannot guarantee the absolute security of your data.

8. International Transfers

If you are located outside the UK, your personal information may be transferred to and stored in countries outside your country of residence, including in countries that may not have data protection laws equivalent to those in your jurisdiction.

By using our services, you consent to the transfer of your personal information as described in this Privacy Policy.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Last Updated" date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:

M Realty Group Ltd


Email: info@mrealtygroup.co.uk
Phone: 07459177042
Website: www.mrealtygroup.co.uk


Registered Office and Postal Address:

85 Great Portland Street

London

England

W1W 7LT